Fortinet FortiVoice Enterprise - Call Center
For use with FortiVoice Enterprise systems
Fortinet Products
FortiVoice Enterprise Call Center Series
Base license for stackable FVC Call Center (includes 10 agents)
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Add call center functions to FortiVoice Enterprise telephone systems for high-volume service facilities.
A stable and productive call center solution is a key component for user satisfaction to keep any existing business and grow it to the next level. It has become essential for any customer-facing business. By applying the Fortinet Call Center license, any FortiVoice Enterprise administrator can transform their PBX into a versatile call center solution to meet their ever-changing business requirements
Highlights
- Intuitive web console for agents and managers
- Granular role-based access control
- Flexible call distribution including skill-based routing
- Customizable call reporting
- Detailed CDR for call tracking
| Key Features & Benefits | |
|---|---|
| Dynamic call center agents | Call center agent can log in, log out or pause on-demand. |
| Web-based console | Agent or manager can answer the call or monitor the queue and agent status in real time. |
| In-call prioritization | Agent can transfer or adjust caller’s priorities in a queue. |
| Customizable call queue | Caller hold time and position can be announced at configured intervals to the caller, in addition to customizable messaging. |
| Flexible call distribution | Policies include skill-based routing, round robin, sequential, least recent, and fewest calls to ensure calls are distributed fairly and efficiently. |
| Call identification | Distinctive ring pattern, caller ID, and queue name announcement can be applied so that agents can distinguish different queues when answering a call. |
| Call handling for queue | Call handling is customizable according to conditions such as call overflow, waiting timeout, and after business hours. |
| Role-based access control | Granular access control allows managers to barge in, coach, record, transfer call, and monitor queues as needed. |
| Service-level alert | Manager can be alerted by email, popup window, phone call of prolonged waiting callers to prevent unhappy customers; or too many callers (queue overflow) for agent placements. |
| Granular statistic on agent and call queue performance | At-a-glance snapshot on the performance of the call queue and agents, statistics data can be used for workforce management or agent performance review. |
| Agent activities log | Activities including log in, log out, pause, and ring-no-answer are logged. |
| Customizable call report | Flexible reporting feature provides the ability to generate call reporting for shift planning and trend analysis. Reports can be generated on-demand or by schedule in HTML, PDF, or CSV format. |
| Detailed CDR | Incoming calls are logged step-by-step in detail for ease of tracking and troubleshooting. |
Download the Fortine FortiVoice Call Center Data Sheet (PDF).
Pricing Notes:
- All prices displayed are Ex-VAT. 20% VAT is added during the checkout process.
- Hardware plus 24x7 FortiCare
Hardware Unit, 24x7 Support, Advanced Hardware Replacement (NBD), Firmware and General Upgrades - 24x7 FortiCare Contract
24x7 Support, Advanced Hardware Replacement (NBD), Firmware and General Upgrades - Prices are for one year of Premium RMA support. Usual discounts can be applied.
- Annual contracts only. No multi-year SKUs are available for these services.
- Contact Fortinet Renewals team for upgrade quotations for existing FortiCare contracts.
- Pricing and product availability subject to change without notice.
Fortinet Products
FortiVoice Enterprise Call Center Series
Base license for stackable FVC Call Center (includes 10 agents)
FortiVoice Enterprise Call Center FortiCare Premium Support - 1 Year
FortiVoice - Call Center 1 Year FortiCare Premium Support (1 - 10 Agents)
FortiVoice - Call Center 1 Year FortiCare Premium Support (1 - 30 Agents)
FortiVoice - Call Center 1 Year FortiCare Premium Support (1 - 50 Agents)
FortiVoice - Call Center 1 Year FortiCare Premium Support (1 - 80 Agents)
FortiVoice - Call Center 1 Year FortiCare Premium Support (1-100 Agents)
FortiVoice - Call Center 1 Year FortiCare Premium Support (1-200 Agents)
FortiVoice Enterprise Call Center FortiCare Premium Support - 3 Years
FortiVoice - Call Center 3 Year FortiCare Premium Support (1 - 10 Agents)
FortiVoice - Call Center 3 Year FortiCare Premium Support (1 - 30 Agents)
FortiVoice - Call Center 3 Year FortiCare Premium Support (1 - 50 Agents)
FortiVoice - Call Center 3 Year FortiCare Premium Support (1 - 80 Agents)
FortiVoice - Call Center 3 Year FortiCare Premium Support (1-100 Agents)
FortiVoice - Call Center 3 Year FortiCare Premium Support (1-200 Agents)
FortiVoice Enterprise Call Center FortiCare Premium Support - 5 Years
FortiVoice - Call Center 5 Year FortiCare Premium Support (1 - 10 Agents)
FortiVoice - Call Center 5 Year FortiCare Premium Support (1 - 30 Agents)
FortiVoice - Call Center 5 Year FortiCare Premium Support (1 - 50 Agents)
FortiVoice - Call Center 5 Year FortiCare Premium Support (1 - 80 Agents)
FortiVoice - Call Center 5 Year FortiCare Premium Support (1-100 Agents)
FortiVoice - Call Center 5 Year FortiCare Premium Support (1-200 Agents)
FortiVoice Call Center Agents License Add-on
License to add 10 agents to FortiVoice Call Center
License to add 100 agents to FortiVoice Call Center
License to add 100 rooms to FortiVoice Hotel Management
3rd Party Phones License Add-on
License to add 10 3rd party phones to FortiVoice system (contact sales specialist for all inquiries)
4th Party Phones License Add-on
License to add 100 3rd party phones to FortiVoice system (contact sales specialist for all inquiries)